Will it turn my skin green?
[PLACEHOLDER — the single most common objection for plated jewelry. Answer it with the actual material once your supplier confirms it, and say what happens if it does. A specific answer here converts better than any ad.]
Can I shower and swim in it?
[PLACEHOLDER — confirm with supplier before claiming this. If the answer is yes, say it plainly and put it on every product page.]
What is it made of?
[PLACEHOLDER — e.g. 18k gold plated over 925 sterling silver. Name the base metal, not just the plating. People who react to jewelry read this line first.]
Is it nickel free?
[PLACEHOLDER — do not answer yes without a supplier test report. If you don't have one, say what the piece is made of and leave the claim out.]
How long does delivery take?
See Shipping & Returns for current timings.
Can I return it?
Yes — 30 days from delivery, unworn and in its box. Details on the Shipping & Returns page.
Do you offer gift wrapping?
Every order arrives in a box, so it's ready to give as it is.
How do I look after it?
Put it on last, after perfume and lotion. Rinse with fresh water after the ocean or a heavy workout and dry it with a soft cloth. Store it dry, away from other pieces that can scratch it.
What size is it?
Measurements are listed on each product page. If you're between sizes or buying as a gift, ask us — we'd rather help before you order.
I have a question that isn't here.
Write to us. We answer within one business day.